Tracking an Order
You can track the status of your order online at www.jasboutique.com.
Click on My Account and sign in to
check the status of your most recent order and your order history.
Click on the order number for the shipment that you would like to
track and a detailed order information page will be displayed. A tracking
number is located to the right of the ship-to address and under the
shipping method. Click on this number to view detailed tracking information
on the USPS, UPS, or FedEx shipping sites. You can review the tracking
history and the estimated date of delivery. For USPS, please estimate
3 - 7 business days from the time your order has been shipped.
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Order Statuses:
Order Submitted - "Placed"
Once you have placed your order on www.jasboutique.com and your
credit card has been authorized, your order status will appear as
"Placed."
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Order Processing - "Sent to Warehouse"
Once you have placed your order on www.jasboutique.com, it will
be sent to our warehouse to be processed and packed for shipment.
During this time, your order status will appear as "Sent to Warehouse."
Please allow 1 - 2 business days for the order to be processed and
prepared for shipment. Once the order enters the "Sent to Warehouse"
status, no changes, or cancellations of your order can be made.
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Order Delivery - "Shipped and Paid"
Once your order has left our warehouse in Maryland, the order status
will appear as "Shipped and Paid." In most cases, when you select
USPS or UPS Ground shipping, you will get your order within a week
after it has left our warehouse. Ninety percent of jasboutique.com orders
are shipped from our warehouse in Maryland within 1 - 2 business
days (it may take longer for weekend orders). Once the order has
been shipped with UPS, you can expect it within approximately five
business days depending on where you live. Click here to get more detailed information about
when you can expect your order.
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Order Returned - "Returned" or "Partial Return"
It takes up to 30 business days to process the return and credit
your credit card account. If you are a gift recipient you will receive
an online store credit. Once your order has been returned and processed,
the order status will show "Returned" or "Partial Returned." We
will notify you via e-mail once your return has been processed.
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Canceling or Modifying
an Order
Before you place your order, you can view the contents and the total
amount in your shopping basket. Once your order has been submitted
successfully, the order will be in a "Placed" status. Your order
is then "Sent to Warehouse," entering the shipping process almost
immediately. The only time that you can cancel or modify your order
is during "Placed" status. Once your order enters the shipping process
by being "sent to the warehouse", no further changes can be made.
You must call a Customer Service Representative to make any changes
to your order when it is in "Placed" status. Click here for Customer Service contact information.
If the order has been "Sent to Warehouse," we are unable to cancel
or modify your order. You can return your items free of charge for
a credit to your account. For more information on returns, please
visit our Returns section.
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Ordering by Phone
& Catalog Orders
You can order any of our online or catalog products by calling our
Customer Service Representatives or Beauty Advisors. Click here for Customer Service contact information.
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